Frequently Asked Questions
Below are some commonly asked questions. For any further questions or concerns please send us a message through the Contact form.
What are the healing properties of different crystals?
Crystals are believed to carry unique healing properties. For example, amethyst is associated with stress relief, rose quartz with love and compassion, and citrine with positivity and success.
What's the best way to clean and charge my crystals?
Clean your crystals by rinsing them with water or smudging with sage or incense. To charge them, leave them under sunlight or moonlight for a few hours, or place them on a selenite charging plate. (Just don't wash selenite in water!)
Which crystals are best for beginners?
Clear quartz (clarity), amethyst (calm), and rose quartz (love) are popular starter crystals. They are versatile, easy to care for, and useful for a variety of intentions.
How do I choose the right crystal for me?
Choose a crystal based on your intuition or specific needs. For example, black tourmaline or Tiger's Eye can be helpful for protection. Alternatively, pick the one you're most drawn to.
Can crystals help with anxiety and stress relief?
Yes, crystals such as amethyst, blue lace agate, and lepidolite are believed to help alleviate stress and promote relaxation.
How do I use crystals in my daily life?
Crystals can be carried with you, placed around your home, used in meditation, or incorporated into self-care rituals. They can also be worn as jewelry for continuous energy support.
Where do your crystals come from?
Our crystals are sourced from reputable suppliers who prioritize quality and ethical sourcing practices. We aim to ensure that all crystals are sourced from regions where workers are treated fairly.
Are all of your crystals ethically sourced?
Yes, we are committed to working with suppliers who adhere to ethical mining practices, ensuring fair wages and environmentally friendly methods.
What is the difference between raw and polished crystals?
Raw crystals are in their natural, uncut form, while polished crystals are shaped and smoothed. Both are equally effective in terms of energy, but polished crystals may feel softer to hold.
How do I create a custom candle order?
You can create a custom candle order by selecting the type, size, fragrance, and colors from our online form. We also offer personalized labels for special occasions.
What types of scents are available for custom candles?
We offer a wide variety of scents, from floral and fruity to earthy and manly. You can view the full list of fragrances with scent notes at the bottom of our homepage. Custom scent blends are also available upon request.
What is the best way to burn a candle for longevity?
To maximize your candle's burn time, trim the wick to ¼ inch before each lighting. Let the wax melt evenly across the surface before extinguishing to prevent tunneling. Avoid burning for more than 4 hours at a time.
Do you use eco-friendly materials for your candles?
Yes, our candles are made with a sustainable blend of coconut and soy wax, cotton or wood wicks, and phthalate-free fragrances. They're eco-friendly and burn clean!
What are the benefits of using soy wax candles?
Soy wax burns cleaner than paraffin and produces less soot. It is biodegradable, derived from renewable sources, and holds fragrance well while providing a longer burn time.
What are wax melts, and how do they work?
Wax melts are small, fragrant pieces of wax that release their scent when heated in a wax warmer. Unlike candles, they don’t have a wick and rely on heat to melt and diffuse their fragrance into the air.
How should I clean my wax warmer?
Let the wax cool and harden, then gently remove it with a scraper or paper towel. For stubborn wax, use a bit of rubbing alcohol on a cloth. If you're using our wax warmer, just remove the silicone bowl, pop the wax out, and wash the bowl with gentle soap and water. Wipe the warmer with a paper towel to remove any condensation.
How long do wax melts last?
Typically, our wax melts last between 24-48 hours of continuous use, depending on the scent and the warmer's heat level. Some may last longer.
Can wax melts be reused?
Yes, wax melts can be reused until they no longer emit fragrance. Once the scent fades, it’s time to replace the melt.
What is the difference between wax melts and candles?
Wax melts do not have a wick and require a warmer to melt. They are flameless, making them safer for homes with pets or children. Candles have a wick and are burned directly. Wax melts typically offer a stronger fragrance in a shorter time.
Are wax melts safe for my pets?
Yes, our wax melts are non-toxic. But it's a good idea to keep them out of reach of your pets and make sure the room is well-ventilated.
How do I choose the best wax warmer?
Choose a warmer based on your aesthetic preferences and room size. Electric warmers offer consistent heat, while tealight warmers give a more traditional feel. Consider the heat output and ensure it suits your wax melt type.
Do you offer free shipping?
Yes, we offer free shipping for all orders over $100 within the USA. You'll get a confirmation email after placing your order and another once your items are shipped. Expedited shipping is available for an extra fee.
How long does shipping take?
Shipping usually takes 3-7 business days. Custom items might take a bit longer, around 7-14 days.
Where do you ship?
We ship all over the U.S. and also offer international shipping.
Do you offer expedited shipping?
Yes, expedited shipping is available at an additional fee. You can select this option during checkout for faster delivery.
What is your return window?
You have 15 days from the date of receiving the items to initiate a return.
What are non-returnable items?
Non-returnable items include products that have been customized, due to their bespoke nature, these items are not eligible for returns or exchanges. Please review your custom order carefully before finalizing your purchase.
Can I cancel my order?
Orders can be canceled within 24 hours of placement without charge. Beyond this window, if the order has not yet been dispatched, it may still be canceled but is subject to a restocking fee.
Still need help?
Please send us a message through our contact form with any further questions or concerns you may have.